Frequently Asked Questions

Making a cake takes at least 48 hours for cakes and normal desserts and 7 days for bespoke cakes (topper, edible photography etc.)

You can order your cake, mini or dessert online via:

• Email: info@bakedbymi.co.uk
• Contact form
• WhatsApp, text or call: 07517194304

Unfortunately, orders cannot be modified after we have started baking them 48 hours before delivery. Extras can be added though (subject to additional charge).

Orders can be cancelled until we start baking them 48 hours before delivery. If you cancel your order before then we will give you a full refund. In orders with toppers or edible photos we will only refund the price of the cake and not the customisations in the week before delivery.

Unfortunately, we cannot give you a refund if you cancel in the 48 hours before delivery.

We will send you an email after your order has been placed which will list the payment methods:

• Card
• Bank transfer

We use high quality products, for example British Lion eggs, Callebaut Belgian chocolate, flour from English mills like Marriage’s (The Master Millers) and fresh and local fruits. Our most common frostings and fillings are buttercream cheese, mascarpone, double cream, chocolate ganache, truffle, meringue, pastry cream and Swiss meringue buttercream. We do not usually use buttercream frosting, fondant icing or sugar paste.

Even though our products are not extremely sweet given the ingredients we use for the frostings and fillings, we currently do not have any sugar-free or diabetic-friendly products.

If you need a cake made with less sugar, let us know and we will take it into account.

Of course! Our vegan chocolate cake is delicious, and both its chocolate icing and the cake contain no animal products or animal-derived ingredients.

We can make non dairy alternatives and use flours without gluten with some of our products but all our home-made cakes and desserts are made in an environment where nuts, eggs, milk, soya, sesame, and gluten are used. For this reason, unfortunately we are not able to guarantee that our products will be free from traces of these allergens.

All our home-made cakes and desserts are made in an environment where nuts, eggs, milk, soya, sesame, and gluten are used. For this reason, unfortunately we are not able to guarantee that our products will be free from traces of these allergens.

Of course! If you have any ideas, however strange they may seem, share them with us and we will do our best to make them happen.

There are several options to customise your cake. If you do not see it listed, ask us and we will do our best to adapt to your taste and preferences.

Keep your cake in the fridge and allow it to come to room temperature before serving, which should usually take between 1 and 2 hours depending on the size of the cake.

Once delivered, we recommend eating the cake within the next 48 hours to make sure they are fresh and in the best condition. Keep it in the fridge until 1 or 2 hours before eating.

We do our best to make your experience with us as satisfactory as possible. If for any reason you are unsatisfied, please let us know and we will try to solve it.

Our products are home-made, and we take food safety and hygiene very seriously. We follow strict protocols closely while making and handling our cakes and desserts.

Our premises are registered with the Local Council and we have a 5 Star Food Hygiene Rating.

We always clean and disinfect our worktops and tools to avoid cross contamination and have doubled down on our cleaning routines in this COVID-19 crisis.

We always clean and disinfect our worktops and tools to avoid cross contamination and have doubled down on our cleaning routines in this COVID-19 crisis.

• We take hand washing and disinfecting very seriously
• We only work if we are healthy
• We have high hygiene standards and wash our uniforms at high temperature every day
• We offer a contact-free delivery service, using face masks and hand sanitisers for your complete peace of mind
• All our orders are put in boxes and cooler bags during transportation.

It means “Baked by Mireia”, that’s me 😀. I invite you to visit our section About “Mi” where I share this and other details about Baked by Mi.